According to a leaked internal memorandum which was sent to all KFC Restaurant General Managers, KFC delivery fees will increase from $15 per order to $20 per order effective from Monday 1st November 2021. The change in delivery fee has not yet been publicly announced by the company. The internal memo advised the following response should be used if any customer has complaints or questions about the hike in delivery fee: "In light of all the changes during the Pandemic and the subsequent impact on our business, we have had to align our delivery fees within the industry range. And while we do understand that this increase will impact our customers, we have done our best to keep cost at minimum. As always, we thank you for choosing KFC and look forward to delivering quality food and service today as well as the future." Delivery drivers, according to the internal memo, will also see an increase in their rate per delivery, from $10 per delivery to $18. The memo notes, "As a result, we will no longer be paying the $20 gas allowance per hour." With this increase in delivery fee to $20, other food outlets providing delivery services may also soon adopt this new fee. Will you continue ordering from KFC for delivery, or will you use drive-thru more in light of this change? Let us know your thoughts in the comments below. This is a developing story - refresh this page for updates. [Source: Loop]
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