After nearly five (5) hours of no internet service in many areas on Monday (29th March 2021), Flow finally posted an update on its Facebook Page around Noon to acknowledge there was an issue and they were working on it. In addition to internet, some reported their cable and phone services were also down. Their services also went down on 20th March 2021. CUSTOMER ADVISORY Around 4pm Flow posted a follow-up comment stating, “Flow wishes to advise that internet service to affected customers has been restored. We apologize for the interruption in your service this morning. Thank you for your patience.” No indication was given as to the cause of today’s disruption. Customers, however, were not having it and openly shared their disdain for Flow’s lack of care towards customer service. Their initial update around Noon today has amassed over 800 angry comments from customers at the time of this writing - the vast majority of which were extremely negative. Customers also demanded a rebate for their loss of service today. Below are just a handful of the comments on Facebook: My internet still not working and you know when the month reach alyuh want alyuh money on time dis is utter bullshit poor service. Every week so? Steups. Everyone on this tread should be calling flow to have their services disconnected! There are to many options out there for some fool to tell me I might get a rebate only if the service is down for 72 hrs!!!! Can we get a rebate on the bill for this service interruption. Y'all realise people working from home right?!??!??! It seems like everyday there’s a new problem with your service but the same old excuse. Now you all putting up a notice. When this happening since 7am this morning. My son have classes he is absent because of this you all better refund the customer's because the 20th of March and 21st no Internet now today as well.. why I pay you all for looks because it's not service...do better than that you all aren't reasonable with price...so come on do better. Let us collectively petition the consumer affairs division to deal with flow poor service. Imagine they cut my service for $20 which could have been added to my next bill. Poor customer service indeed. Internet down since 9am and now you issue an update... poor! This is happening too often!! On the verge of changing providers! I'm in the middle of a practice test with my class. Thank God I have a data plan to hotspot to my computer! This is ridiculous! There should be rebates for outtages. I get emails, phone calls for bill reminders but you all cant send a text to alert customers to downtime or updates for restoration? It is truly disgusting. No kind of rebate but let anyone miss a day late payment and it's an automatic reminder. Also why you guys posting messages on fb for ppl who cant access internet to read? Send us text message updates or something at least wtf. People are PAYING for a service. This is not a charity operation running here. Rebate for all customers affected. Also why post an advisory when your service is down. Who gonna see it. Happening often as well need to look at other options. This is happening to regular with flow and their policy is no rebate on your bill. Just before I saw this post I decided to change providers. I refuse to pay for something that I am not receiving. Really getting tired of flow and thier crap service...almost everyday since last week the internet service has been having issues. On top of that they continue to remove channels without notice...their time is comin to an end with me. I’m very sorry but flow your service these days have been really really really poor. Multiple service disruptions low speeds but premium price still being paid. This is unacceptable. You need to do better. This apology needs to be reflected on our bill! REBATEEEEE Both internet and cable is down....this is ridiculous it's 12:50 now and yet nothing...hope u all don't charge us for this day. I'll be contacting the relevant department to request my rebate. If no rebate is being given i will be switching to another internet provider. This is absolute nonsense. We are a small operation. If you've found our articles to be informative, please consider supporting us via PayPal or buying us a coffee. Your contribution is incredibly appreciated and goes a long way. Simply sharing our articles also helps us. Sign up for our free WhatsApp Alerts to be notified as soon as we post breaking news. NEW! Check out our Merchandise Store for high-quality t-shirts, hats and more!
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